Here at Vision products (Europe) Ltd we pride ourselves on excellent customer service.
We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by DPD or Freightroute for pallets. Which means that, all being well, you should receive your parcel the following working day after it has been despatched, 2-3 working days after despatch or within 5 working days, depending upon the shipping service you specified with your order.
What's more, any order that we receive before 1pm on a working day will be despatched on the same day!
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
How will my parcel be sent UK mainland?
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge as extra.
Based upon the weight of your item(s) and your delivery address, you will have one or more options for your delivery and the price for each service will be shown when you check out.
Postcodes excluded within the carriers standard UK mainland section are:
• AB31 - 38, AB41 - 45, AB51 - 56.
• FK19 - 20
• HS1 - 9
• IV1 - 32, IV36, IV40 - 49, IV51 - 56
• KA27 - 28
• KW1 - 17
• PA20 - 49, PA60 - 78, PA80 - 88
• PH1, PH5 - 10, PH15 - 26, PH30 - 44
• ZE1 - 3
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
Which items cannot be sent overseas?
Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):
Large Satellite Dishes,
Large cabinets,
Masts and poles
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising of of this.
Help! I haven't received my parcel, what should I do?
Contact us - we will do anything we can to help. If your item is not been delivered and is returned to us then we will issue a refund minus the cost of postage to Vision Products (Europe) Ltd. If not received, these items will not be deemed to be missing until two weeks have passed.